At Shree Elegance, your satisfaction is our top priority. We take great care to ensure that your order reaches you in perfect condition. However, if there is an issue, please review our return and refund policy below:

Eligibility for Returns

Due to hygiene and safety reasons, earrings and jewelry items are not eligible for return or exchange, except in the following cases:

  • You received a damaged, defective, or incorrect product.
  • The item delivered does not match the product description or image.

If you face any of the above issues, please contact us within 48 hours of delivery with unboxing video and clear images of the product and packaging.

Return Process

  1. Contact Us: Email us at orders@shreeelegance.in or WhatsApp us with your order number, issue, and relevant photos/videos.
  2. Review: Our team will review your request within 2 business days.
  3. Approval: If approved, we will arrange for reverse pickup or guide you on how to return the item.
  4. Condition: The item must be unused, in its original packaging, and with all tags intact.

Refunds

  • Refunds will be processed only after receiving and inspecting the returned product.
  • Refunds, once approved, will be issued within 5–7 business days to your original payment method.
  • In case of COD orders, we will request your bank details for NEFT transfer.

Non-Returnable Items

  • Used or worn products
  • Items returned without proper packaging
  • Orders reported for return after 48 hours of delivery
  • Products without proof (video/image) of damage or wrong delivery

Cancellations

  • Orders can be cancelled before dispatch only. Once shipped, the order cannot be cancelled.